Frequently Asked Questions

Surgery Scheduling Q&A

Can I have surgery the same day as my initial visit?

Unfortunately, insurance will not cover both a consultation and surgery in the same 24 hour period. In addition, many of the surgical procedures we perform must take place in a surgical facility and cannot be done in the office. For these reasons, we do not perform surgical procedures the same day as an office visit. 

How long after I see the doctor may I have surgery?

The timing of surgery depends on numerous factors. After you are seen for your consultation and surgery is decided, you will see our financial advisor and surgery scheduler. The financial advisor will check your insurance for coverage and to see if pre-authorization is required. The surgery scheduler will have you sign consent for surgery and review all pre-surgery instructions. If your insurance company does not require prior authorization, surgery dates will be offered to you. 

Surgery may be delayed for the following reasons:

1. Your insurance company requires pre-authorization. 
2. Surgical facility may not have time available.
3. If you are unable to get in with your primary care provider for a pre-operative physical within 30 days of surgery.
4. If there are special supplies that need to be ordered for the surgery.

Where do your doctors perform surgery?

The main facilities used by our doctors are:

• Alaska Surgery Center
• Geneva Woods Surgical Center
• Alaska Eye Surgery and Laser Center
• Providence Medical Center
• AK Regional

If your insurance will allow, your surgery will take place at the doctors preferred facility.

Billing Q&A

How much am I expected to pay at the time of my visit?

You will be expected to pay your co-pay or deductible if you have insurance. If you do not have insurance, you will be expected to pay the amount in full.

Why might I get a bill if I paid my account in full at the time of my visit?

Upon check out, the doctor may not have fully completed your bill which could lead to additional charges.

How long will it take to receive a refund?

It usually takes about 30 days to process a refund.

What do I do if I have questions about my statement?

Please call our billing department to discuss your bill. They can be reached by calling the main line and having the switchboard transfer you.

Can my spouse speak to you about my account?

When you check-in for your appointment, the front desk provides a HIPAA form that you sign and date acknowledging your awareness of the HIPAA policy. This form also includes a section where you can indicate family and friends that you permit to talk to us about your account and medical records. If your spouse was listed on this form, our billing department can speak to them about your account.

What insurances are you in-network?

• Blue Cross/Blue Shield
• Blue Cross Federal
• Medicare
• Medicaid
• Aetna
• VA (Veterans Affairs)
• Tricare

What insurances do you accept?

We accept all medical insurances that are not HMO’s (health maintenance organization). We do NOT accept vision insurance. However, sometimes your medical insurance will have an internal plan that will cover vision for you but it is still billed through the medical plan.  We suggest you speak to your insurance company before scheduling.

What is the difference between vision and medical?

Because we are a subspecialty office, most of our visits are considered medical. General exams with the purpose of getting glasses or contacts with no additional vision problems, would be considered vision.

Will Medicare cover eye exams and treatment?

Yes, Medicare will cover medically necessary eye exams and treatments. 
For more information click the image below or visit, https://www.medicareplans.com/does-medicare-cover-vision-benefits/.